GHL

Independent GoHighLevel Consultant

Direct client project, 2 month engagement

• Built lead funnels, appointment funnels and nurture sequences from scratch
• Designed the CRM pipeline, the tech stack and the full client journey
• Ran the engagement end to end, quote through onboarding

GHL

Marketing Operations Assistant / Automation Specialist

ServeSuite, GoHighLevel SaaS agency

• Earned the HighLevel Certified Admin credential
• Built CRM systems, pipelines and automations for premium tier clients
• Worked across coaching, therapy, publishing and travel

CS

Customer Success Associate

LeafSide, whole food plant based subscription brand

• Managed support ticket queues, returns and retention offers
• Tracked daily, weekly and monthly KPIs
• Moderated the brand's Facebook community group and social inboxes

Ops

Operations Manager, eBay Dropshipping

KBO Money LLC

• Managed the operations team for an eBay dropshipping business
• Oversaw order fulfillment, customer service and returns

Ops

Ecommerce Operations & Customer Support

JN Holdings LLC and Organic Aromas

• Ran customer service, returns and order fulfillment for an eBay store
• Oversaw the operations team
• Handled order processing and phone and chat support for a product brand

CS

Ecommerce & BPO support roles

Amazon Philippines, Eperformax, Qualfon Philippines

• eBay and Amazon seller support across phone, email and chat
• Promoted to QA: graded calls and coached agents on performance
• Telecom technical support. Full detail available on request